Privacy Policy

1. Introduction

Welcome to 15 Square Electronics ("we", "us", "our", "15 Square Electronics", or "15 Square Electricals"). We respect your privacy and are committed to protecting the personal information you provide while using our website https://15squareled.in/ .

This Privacy Policy explains how we collect, use, store, protect and disclose information when you visit our website, submit an enquiry, contact us, or interact with our products and services.

2. Information We Collect

Depending on how you interact with our website, we may collect certain information that you voluntarily provide or that is automatically collected.

Personal Information

• Full name
• Mobile or telephone number
• Email address
• Business or company name
• Billing or delivery information, where applicable
• Address and location details
• Product or lighting requirements
• Information submitted through enquiry or contact forms
• Other information voluntarily provided by you

Technical Information

When you access our website, certain information may automatically be collected, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Date and time of visits
• Referring website or webpage

3. How We Use Your Information

We may use the information collected from you for the following purposes:

• To respond to product and service enquiries
• To provide information about our LED and lighting products
• To process customer enquiries and requirements
• To provide quotations and product information
• To arrange site visits or lighting consultations
• To communicate with customers regarding products and services
• To provide after-sales or warranty-related support
• To improve our products, website and customer experience
• To maintain website security
• To comply with applicable laws and legal obligations

4. Product Enquiries and Customer Information

If you submit an enquiry regarding LED lights, architectural lighting, indoor or outdoor lighting, industrial lighting, designer lighting, smart LED products or customized lighting solutions, we may use the information provided to contact you regarding your enquiry.

Where necessary, information may also be used to understand your lighting requirements, prepare quotations, coordinate site visits, recommend suitable products or provide project-related assistance.

5. Cookies

Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour and enhance your browsing experience.

Cookies are small text files stored on your device by a website. You may configure your browser to refuse or delete cookies. However, disabling certain cookies may affect some website functionality.

6. Third-Party Services

We may use third-party service providers for website hosting, analytics, communication, security, payment processing, delivery, marketing or other business-related purposes where applicable.

Such third-party providers may process information according to their own privacy policies and terms. We encourage you to review the privacy policies of third-party services when using them.

7. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share information where reasonably necessary with:

• Employees and authorized representatives of our business
• Service providers assisting with business operations
• Delivery, logistics or installation partners, where applicable
• Website, hosting and technical service providers
• Professional advisors and consultants
• Government authorities or regulatory bodies when legally required
• Law enforcement authorities where required by applicable law

8. Data Security

We take reasonable administrative, technical and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration or disclosure.

However, no method of transmission over the Internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of information transmitted to or through our website.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, responding to enquiries, maintaining business records, providing warranty or after-sales support and complying with legal obligations.

The retention period may vary depending on the type of information and the purpose for which it was collected.

10. Your Privacy Rights

Subject to applicable law, you may have certain rights regarding your personal information, including the right to:

• Request access to personal information held by us
• Request correction of inaccurate information
• Request deletion of information where legally applicable
• Withdraw consent where processing is based on consent
• Raise concerns regarding the handling of your information

To exercise an applicable right, please contact us using the contact details provided below.

11. Children's Privacy

Our website and services are intended for general customers, businesses, professionals and organizations. We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

12. External Links

Our website may contain links to external websites, platforms or third-party services. We are not responsible for the privacy practices, content or security of those external websites.

We recommend reviewing the privacy policies of third-party websites before providing them with personal information.

13. Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time to reflect changes in our business practices, website functionality, technology or applicable legal requirements.

Any updated version will be published on this page with a revised "Last Updated" date. We encourage visitors to review this page periodically.

14. Consent

By using our website or voluntarily providing your personal information through our enquiry or contact channels, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of information as described herein, subject to applicable law.

15. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the way we handle your personal information, please contact us: